Reference

How 3ktop Handles Your Personal Information

Your account data — from wallet details to session activity — is handled with clear purpose and kept only as long as your account requires it.

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3ktop How 3ktop Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Account Support Chat Open the chat widget from your account dashboard to raise a data query directly. Our support team can locate your records and confirm what we hold on your account.
Email Data Requests Send a written data access or deletion request to our support email. Include your registered mobile number so we can verify your identity before acting on the request.
In-Account Privacy Settings Log in, go to Account Settings, and open the Privacy tab to review your consent choices, update your contact details, or download a summary of the data we hold.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security Your account is protected by OTP verification on every login. We do not store your bKash, Nagad, or Rocket PIN — those stay within each provider's own encrypted environment.
Cookie Controls We use session cookies to keep you logged in and, with your consent, analytics cookies to understand how you navigate the account area. You can adjust or withdraw consent from your browser at any time.
Data Retention Active account data is kept while your account remains open. After closure, we retain only what applicable law in your eligible region requires — nothing more, and we delete the rest on a scheduled basis.
Your Access Rights You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it. Requests are handled through account support or email.

Common Questions About Your Privacy

We collect your name, mobile number, and the wallet identifiers you register for bKash, Nagad, or Rocket transactions. We also log device and session data to secure your account.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only what is needed to complete a transaction. We share data with third parties only where law requires it.

Log in and go to Account Settings, then the Privacy tab, or contact support by chat or email with your registered mobile number. We verify your identity before releasing any records.

Yes. Submit a deletion request through account support or email. We will remove data we are not legally required to retain and confirm once the deletion is complete.

After closure, we keep only what applicable law in your eligible region requires. Everything else is deleted on our scheduled data-purge cycle, typically within a few months of closure.

This policy applies to all account holders where access is permitted under local law and eligible regions. Availability depends on your jurisdiction; the policy governs any data collected during an eligible session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.